Cancellation policy

Purchase Options Cancellation Policy

Some things in this shop are sold as a subscription or a pre-order. Here is how both work and how to get out of either one.

The Season Ticket Mail Club

The Mail Club is a monthly risograph print subscription. Every month I print a new piece and mail it to subscribers. The prints are made specifically for the club and each design goes out to subscribers before it shows up anywhere else.

Subscribing costs $8 per month, shipping included within the US. It renews automatically every month until you pause or cancel. Your card is charged on the 2nd of each month on recurring purchases.

Subscribing from outside the US

International subscribers are welcome. Postage is added on top of the $8, and it is charged with each month's renewal. The rate depends on where you are and shows up at checkout before you commit to anything.

Your first print

When you subscribe, your first print will be of the month in which you placed the order. You do not wait for the next billing date to get something in the mail.

Your first renewal charge lands on the next 2nd after you join. Depending on when you subscribe, that can be anywhere from a few days to a month later. After that you are on the same monthly schedule as everyone else.

How renewals work

I charge every subscriber on the 2nd and mail the whole month's prints together. That is what lets me hold the design back until every envelope has landed, so nobody sees the print online before they see it in their hands.

Prints go in the mail by the 15th of each month.

Pausing

If you want to stay in the club but skip a month, you can pause it. Your order confirmation email has a link to your subscription portal, and you can also get there through your account on the site. Pausing stops the charge and the print until you turn it back on. Nothing expires and you do not lose your place.

Pause before the 1st to skip that month's charge.

Cancelling

You can cancel any time from the same portal. If the link is not working or you would rather just tell me, email hello@snatchmagazine.net and I will cancel it for you. I do not require a reason.

Cancel or pause before the end of the day on the 1st and you will not be charged that month. Cancel after the 2nd and the charge has already gone through, you will receive the print for the month in which you were charged. 

Changing your card or address

Update both your card information or address from the customer portal.

If a print comes back undeliverable, I'll reach out to you directly and the Shipping Policy covers what happens next.

When a payment fails

If your card is declined, the system will automatically retry it. You will get an email each time so you can update your card. If the payment still has not gone through after 10 days, the subscription cancels and that month's print goes back into the archive. Resubscribing any time after that is easy.

Price changes

If the price of the Mail Club changes, I will email you at least 30 days before it hits your card, and you can cancel or pause before then.

Prints that have already shipped

Risograph prints are printed matter, so they are final sale once they ship. The Return and Refund Policy covers damage in transit and misfulfilled orders.

Pre-orders

New issues of Snatch are sometimes available to pre-order before they are printed. Payment is taken in full at checkout, not as a deposit.

Every pre-order listing carries an estimated ship date. If that date moves, I will email you with a new one and you can cancel for a full refund.

Cancel a pre-order any time before it ships by emailing hello@snatchmagazine.net with your order number. Once it has shipped, the Return and Refund Policy applies.